(94%) Customer Satisfaction
Code: S220
Orders sent via our Standard Delivery Service should usually arrive within 3-4 Days of your order being placed. A confirmation email will be sent upon your order being despatched and if the order has been sent via a courier, tracking information will be included enabling you to track the progress of your order online.
We offer a next working day delivery service, if ordered before 3pm the previous day, for only £4.99 (to UK Mainland only). Simply choose the Next Day Delivery option on the checkout to take advantage of this.
In the event that one or more items on your order are out of stock or currently unavailable, then we may send items separately so we don't delay your order. We'll then either send the out of stock products when they come back in, or in the rare event that the product is being discontinued, issue a full refund. If this occurs you will be notified by email or post.
We do not provide tracking for Royal Mail deliveries.
Please use the pre-paid returns label included with your order, then please follow the instructions on the label and take your return to your nearest CollectPlus store.
If a pre-paid returns label was not included with your order then we recommend visiting CollectPlus to print off a label. Full details at www.collectplus.co.uk/treads-shoes.
Complete the returns form and include it with your return, ensuring that you obtain a CollectPlus receipt or certificate of posting. We regret that without this we cannot accept any claims for lost or damaged returns.
Calls cost 13p per minute plus your phone company's access charge. Lines open Monday-Friday 9am-5.30pm.
Regrettably we are unable to offer a free returns service outside of the UK. Products should be returned via a recorded, insured method at your own cost.
We offer a 30-day satisfaction guarantee on our entire range. If you are not completely satisfied with your purchase then return the item to us within 30 days of date of purchase, worn or unworn, and we will refund you, no questions asked. Please visit our website for full terms and conditions. Please allow up to 14 days for us to process your refund or exchange.
Regrettably we are unable to offer a free returns service outside of the UK. Products should be returned via a recorded, insured method at your own cost.
Please allow up to 14 days for us to process your refund or exchange.
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